December 5, 2002 - How much is enough and Robin Hood

 

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Nutritionalmarketing.com Weekly Newsletter Update
  - Marketing Ideas, Information and Tips Nutritional Retailers Want and Need!!

Volume 3, Issue #49 - December 5, 2002
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In this issue:
How much is enough
Robin Hood
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How much is enough

We just finished a holiday during which any one of us probably ate and drank to excess, so asking how much is enough would be a great question in that context.  But I was actually asked this at a seminar I held the week before Thanksgiving.  A nutritional retailer asked me how much he would need to spend if all he wanted to do was image advertising or marketing.

First, let me give you a simple view of how image marketing differs from direct response.  This is simplified, but I think you will get the idea.  When General Motors has a commercial on TV and all it shows is the car or truck and they talk about how great you will feel because you own one, that is image.  The old days with Chevy were the heartbeat of America.  They linked owning a Chevrolet with mom, apple pie and being American ("See the USA in Your Chevrolet," remember that?).  Those are all images that they think will make you positively predisposed to their products.

Now GM’s push of zero, zero, zero that expires on X date, that is direct response.  They are making the offer of zero down, zero percent interest and no payment for the first 60 days.  They want you to respond to the direct offer and buy now.  They don’t even show much of the car.  They want you to respond now because of the amazing offer.

When you do image marketing, you spend tens - even hundreds - of millions of dollars to get your target market to think of you the next time they need nutritional products or services.  The challenge is that most people don’t have the kind of money it takes to create an image in your target market’s mind.

Image marketing is nice.   It’s clean; it’s pretty.  Don’t get me wrong, it has a place - but only after you have your marketing machine working should you think about image.

As we enter the holiday season, it’s amazing how much direct-response marketing we’re seeing.  Advertisers are telling you what the product is, what its benefits are, what the price point is and where to buy it now.  The reason everyone from cars to toys is doing that is because they know people have a finite amount of money and they want their share of it - now!  The old saying is true:  a bird in the hand is better than two in the bush.

That saying is very true during tough economic times.  You want your customer’s money today, not at some hopeful point in the future.  You can’t spend hope, so get the money today.

That means that instead of doing a grand image campaign so people will think positively of you in the future, you should be encouraging them to take action now if not sooner.

So think for a moment about what makes your product or service attractive?  What are the benefits to your target market and how do you get them to take action NOW?  What is your offer going to be so that people will work with you today?

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Robin Hood

We all know the story of Robin Hood.  He takes from the rich and gives to the poor and needy.  He does whatever it takes to spread the wealth, if you will.

I see the return of Robin Hood to the nutritional industry!

Some of the rich are going to be less so if they don’t do some direct-response marketing!  Customers are going to leave like a bad day in the stock market.  You have an opportunity, right now, to make the most of tough times.  From a marketing perspective, now is the time to gather from those who are not paying attention or who are not focused enough on their customers and prospects.

At my last seminar, less than half the nutritional professionals that participated said they are actively marketing to their existing customers.  This tells me that now is the time to go out and gather.  I’m not saying you should just take because it’s easy to do that now.  I want you to provide more value than the retailers your prospects are working with today.  Part of that value is communicating with them on a regular basis and not just sitting back during difficult times.

We have only a few weeks left in the year, so why not commit to making the most of it by going out and gathering some new customers?  Find people who aren’t happy with their situation and are looking to make a change.  Involve them so they understand what you do and how you do it.  Help them have a better new year.

By putting on a focused marketing effort now, you have the opportunity to gather new customer as well as be in a great position for people who will make that resolution to change!

If you do it right, they will be changing to you.

As always, have fun with marketing.

Marty

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Quote

"The future does not get better by hope, it gets better by planning!"

Jim Rohn

Now is the time to get your prospects planning for a great 2003!  If you wait, it could be too late and Robin Hood may have already taken them away.

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Please note that all of the marketing ideas that are mentioned in our enewsletter or on our web site are designed to help you grow your business.  As you know one size does not fit all and some of the ideas may work better for specific applications.